WARRANTY AND RETURN MERCHANDISE AUTHORIZATION
PLEASE READ THE FOLLOWING BEFORE PLACING AN ORDER!
AS OF 1/29/18, ALL UBIQUITTI PRODUCTS MUST BE HANDLE DIRECTLY BY UBIQUITTI. ONLY ACCEPT RETURNS IF ITS SEALED AND BRAND NEW CONDITION. FOR ANY UBIQUITTI, REFER THEM TO THE LINK BELOW TO RMA DEFECTIVE UNITS.
(as of 5-16-2016)
Our warranty is extended only to the original purchaser.
The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user’s negligence. Water damaged and burned circuit (due to using wrong power voltage) will not be covered by our warranty.
Sparks Electronics provides a 3-year limited warranty on all camera & DVR products.
Sparks Electronics provides 3-year limited warranty on Prime® brand products.
Sparks Electronics provides 3-year limited warranty on Eyemax® brand products.
Sparks Electronics provides 1-year limited warranty on LCD’s and monitors, which are limited to repairs only.
Accessories are not covered under warranty. They are sold “as is”.
Accessories cannot be exchanged or returned.
We do not accept any Return or Exchange on following Items: All Clearance Items.
All exchanges must be received by Sparks Electronics within 30 days of the purchase invoice date.
Sparks Electronics will not provide a refund – only store credit is allowed.
Shipping and Handling charges are non-refundable.
Sparks Electronics will charge a 30.0% restocking fee for all returned items.
Sparks Electronics may reject your HDD (Hard Disk Drive) RMA request depends on physical damages appear on HDD regardless of its functionality.
Requests for product repair or replacement will be processed in approximately 3 to 4 weeks upon Sparks Electronics receipt of the product.
There are no advanced replacements.
Exchange or return will not be accepted unless pre-authorize by our RMA department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days from receipt of order
We must receive return merchandise within 7 business days after RMA Number has been issued. Return freight charges are prepaid by customer. Collect shipments will be refused.
Sparks Electronics will only provide an exchange for a product that (1) is in its original condition, (2) contains all accompanying parts, and (3) is unopened in its original package.
Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.
The repaired or replaced product will be returned to the purchaser by Sparks Electronics within US only (Except AK, HI) by UPS ground only with no exceptions. Please ensure that the return address is deliverable by UPS (P.O. Box return addresses will not be accepted).
In the event the customer’s product (delivered via UPS, Fed Ex, DHL, or USPS) is returned or refused by Sparks Electronics, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders.
Return Merchandise Authorization (“RMA”)
In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied. In order to have your merchandise repaired or replaced under warranty, you must fill out a RMA Request form which will be e-mailed to you, contact Sparks Electronics RMA department and obtain a RMA number.
Be sure to backup everything before sending the device, we are not responsible for any data loss or damage during diagnose or re-installing the software. We will not backup the data unless you mention it on the RMA request form
In order to have your merchandise repaired or replaced under warranty, the original purchaser must 1) present a sales receipt or other proof of purchase, 2)indicate the purchaser’s company name, shipping address, telephone number, and RMA number, 3)deliver the product prepaid to Sparks Electronics.
2835 Bedford Avenue
Brooklyn NY 11210
Specifications may change without prior notice. We are not responsible for any typographical error. Some images are simulated, not representing actual product. Some product packages do not include everything you see on the picture (i.e. lens in a brick camera, computer monitor in a DVR system). Sony, Super HAD, Exview HAD, ExWave are trademarks of Sony.